Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of selfra (the “Service”), including the website at selfra.io, the application at app.selfra.io, and any current or future mobile apps distributed through the Apple App Store or Google Play. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. About selfra

selfra is an evening journal that listens, remembers, and replies. It is a personal companion for self-reflection, not a clinical tool. Conversations are processed by language models in order to extract memory, classify mood, and generate replies.

2. Eligibility

• You must be at least 16 years old to use the Service.
• If you are between 16 and 18, you confirm that your parent or legal guardian is aware of and consents to your use.
• You must have the legal capacity to enter into a binding agreement in your jurisdiction.
• You must not be barred from using the Service under applicable law (sanctions, export controls, etc.).

3. Account

• You must provide accurate information when creating an account and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately if you suspect unauthorised access.
• One person may hold one account. Accounts are personal and may not be transferred.

4. Your content

Everything you write into selfra (messages, capsules, settings, the memory derived from them) is your content. You retain ownership.

You grant selfra a limited, non-exclusive, royalty-free, worldwide licence to host, store, process, transmit, transform, and display your content for the sole purpose of operating the Service for you. This licence ends when you delete your content or your account, except where retention is required by law or already replicated to backups scheduled for deletion within ninety (90) days.

We do not use your content to train AI models, do not sell or rent it to third parties, and do not display it to anyone other than you and the staff strictly necessary to operate the Service.

5. Acceptable use

You agree not to:

• Use the Service to break the law, harass anyone, or harm yourself or others.
• Attempt to bypass security, rate limits, abuse-prevention, or access controls.
• Reverse-engineer, decompile, or extract source code, models, weights, or proprietary algorithms used by the Service, except as permitted by mandatory law.
• Send spam, malware, or content that infringes the rights of others.
• Use scraping, automated agents, or bulk APIs against the Service without our prior written consent.
• Impersonate another person or misrepresent your affiliation with anyone.
• Attempt to derive personal data of other users from any output of the Service.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity, in line with Section 11.

6. AI replies — what they are and are not

The Service uses large language models. Their replies are statistical, not factual. They may:

• Misremember details, even within the same conversation.
• Generate plausible-sounding but incorrect information (“hallucinations”).
• Reflect biases present in their training data despite our guardrails.

Do not rely on the Service for medical, legal, financial, or safety-critical decisions. Always seek qualified human advice for those.

7. Mental-health disclaimer

selfra is not a medical device, not a therapist, and not a replacement for professional mental-health care. It is a journaling companion designed to help you reflect at the end of the day. If you are in crisis, in danger, or experiencing a mental health emergency, please contact emergency services or a qualified professional immediately.

Helplines:

• Türkiye: 182 (acil sağlık) · 112 (acil çağrı) · YEDAM: 444 49 33
• EU: 112 (general emergency) · 116 123 (Samaritans)
• USA / Canada: 988 Suicide & Crisis Lifeline
• UK: 999 · 116 123 (Samaritans)

By using the Service you acknowledge these limits and accept that any clinical decision based on conversations with selfra is at your own risk.

8. Subscriptions, fees, and beta

The Service is currently in open beta. There is no charge to use it. When pricing is introduced, we will notify you in advance and the Terms will be updated. You will be able to cancel before any charge is incurred.

Future paid plans may be billed monthly or annually through the App Store, Google Play, or a payment processor. Refunds and renewals will follow the rules of the platform that handled the transaction (Apple Media Services, Google Play, etc.) and any country-specific consumer protections that apply.

9. Intellectual property

The Service, including the brand, logo, design, copy, codebase, prompts, models, and underlying systems, is owned by selfra and its licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms grants you any rights in our intellectual property other than the limited right to use the Service in accordance with these Terms.

Third-party trademarks (Apple, Google, OpenAI, Clerk, Voyage AI, Hetzner) belong to their respective owners.

10. Privacy

Use of the Service is also governed by our Privacy Policy, which describes what we collect and how we process it.

11. Termination

You can stop using the Service at any time and delete your account from inside the app or via the delete account page.

We may suspend or terminate access to the Service if:

• You materially breach these Terms or applicable law.
• Your account creates a security or abuse risk to others.
• We are required to do so by court order, regulator, or applicable law.
• We discontinue the Service in part or in full (we will give at least 30 days' notice and offer a data export).

On termination, the licence to use the Service ends immediately. The sections of these Terms that are intended to survive termination (ownership, disclaimers, limitations of liability, indemnification, governing law) survive.

12. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that any AI reply will be accurate, complete, or suitable for any particular purpose.

13. Limitation of liability

To the maximum extent permitted by applicable law, in no event will selfra, its operators, employees, agents, or sub-processors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of reputation, or substitute services, arising out of or in connection with the Service or these Terms, even if advised of the possibility of such damages.

Our aggregate liability for direct damages will not exceed the greater of (a) the amount you paid to us for the Service in the twelve months preceding the event giving rise to the claim or (b) one hundred euros (EUR 100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in those jurisdictions the limits above apply only to the extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless selfra and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) your content, or (c) your infringement of any third-party right.

15. Apple-specific terms

If you use the Service through an iOS application obtained from the Apple App Store, the following additional terms apply:

• These Terms are between you and selfra only — Apple is not a party.
• Apple has no obligation to provide maintenance or support for the application.
• You may use the application only on an Apple-branded device that you own or control and only as permitted by the App Store Terms.
• In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for addressing any claims by you or any third party relating to the application.
• Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms in respect of the application and may enforce them against you.

16. Google-specific terms

If you use the Service through an Android application obtained from Google Play, you acknowledge and agree that these Terms are between you and selfra only — Google is not a party — and that Google has no obligation to provide support for the application. The Google Play Terms of Service govern the distribution and licensing of the application from Google to you.

17. Changes

We may update these Terms. Material changes will be announced at least 30 days in advance via email and in-app notice. Continued use of the Service after a change constitutes acceptance of the revised Terms. The “last updated” date at the top reflects the most recent change.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-laws rules. Mandatory consumer protection laws of your country of residence remain unaffected.

Any dispute arising out of or in connection with these Terms shall be first attempted to be resolved through good-faith negotiation by contacting us at legal@selfra.io. If unresolved within 30 days, the dispute shall be subject to the exclusive jurisdiction of the Istanbul Central (Çağlayan) Courts and Enforcement Offices, except for claims that consumer protection law permits to be brought before a different court of your residence.

19. Miscellaneous

• Severability — if any provision is held invalid, the remainder of the Terms continues in effect.
• No waiver — failure to enforce a right is not a waiver of that right.
• Assignment — you may not assign these Terms without our consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Entire agreement — these Terms together with the Privacy Policy and any in-product notices constitute the entire agreement between you and selfra regarding the Service.

20. Contact

Questions about these Terms: hello@selfra.io. Legal notices: legal@selfra.io.